Our contact details 

Name: Joanna Seabright
Address: 41 Grangefields Road, Shrewsbury SY3 9DD
Phone Number: 07834 193744
E-mail: info@myworkfromhere.co.uk

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The type of personal information we collect 

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We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. 

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We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. 

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We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

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How we get the personal information and why we have it

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• To set up and manage a ‘venue account’

• To set up and manage a ‘user account’

• To make a booking or reservation

• We use the information that you have given us in order to:

• To contact you with registration and booking confirmation details 

• To contact you with marketing information (opted-in contacts only).

• We collect such Non-personal and Personal Information for the following purposes:

• To provide and operate the Services;

• To provide our Users with ongoing customer assistance and technical support;

• To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

• To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

• To comply with any applicable laws and regulations.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

When making an enquiry or reservation, certain information will be shared between users and venues (name, email address, contact number).
To help facilitate bookings or other interactions between Members, we may need to share the following information:

• Name

• Address

• Email address

• Telephone number

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are: 

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting info@myworkfromhere.co.uk
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform a public task.

How we store your personal information

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. 

We keep your personal information for as long as you are a ‘live’ customer, and for two years proceeding your last interaction with us. We will then dispose of your information by deleting your data profile from our database.  

How we use Cookies

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Cookies are small text files, that are stored on your computer's browser directory or program data subfolders. They are given ID Tags to hep identify them.

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Cookies are created when you use your web browser to visit a website that uses cookies to keep track of your movements within the site, help you resume where you left off, remember your registered login, theme selection, preferences, and other customisation functions.

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We use cookies on our website to provide some essential features, to make the website easier to use and to monitor how our website is used. For example, we set a ‘svSession’ cookie to make logging in to your account more straight forward. For more details on the cookies our website uses, see the 'Cookies we use' section below. Or for general information about Cookies visit https://www.allaboutcookies.org/cookies/.

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Your data protection rights

Under data protection law, you have rights including:

• Your right of access - You have the right to ask us for copies of your personal information. 

• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete. 

• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances. 

• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances. 

• Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at info@myworkfromhere.co.uk if you wish to make a request.

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How to complain

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If you have any concerns about our use of your personal information, you can make a complaint to us at info@myworkfromhere.co.uk
You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address: 

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk

Note:

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.