Question 1

Do you operate a loyalty programme?

Accepted Answer

We are developing a whole range of features on the Work From Here platform, and will be introducing a loyalty programme in the future. Sign up to receive updates.

Question 2

How to I get in touch with Work From Here?

Accepted Answer

You can contact us via the form or email info@myworkfromhere.co.uk.

Question 3

What is Work From Here?

Accepted Answer

Work From here is an online platform connecting remote workers with hyperlocal venues offering workspaces.

Question 4

How will I know I am getting value for money?

Accepted Answer

All venues list their offers and costs allowing you to choose the options most valuable to you.

Question 5

How do I make a booking on the website?

Accepted Answer

You can make a booking in two ways:  Use the map on the home page to choose a venue, then select ‘book’, and use the filters to choose your date and time. Or go straight to the filterns, choose a date and time to see all venue options.  Once you have selected your date and time, follow the process to book and pay for your venue.  You will receive a booking confirmation email.  You can pay using all major debit and credit cards.  PayPal is coming soon.

Question 6

How will I be notified of my bookings?

Accepted Answer

You will receive a booking confirmation email.

Question 7

Can I book more than 1 person in at one time?

Accepted Answer

If the venue allows, you can add multiple people to your booking up to the capacity of the workspace available. This is calculated automatically by our booking system.

Question 8

How do I sign up as a member?

Accepted Answer

There is no sign up required. when you book, your personal information will be safe and secure, and you can find out more about our privacy policy.

Question 9

How will me details be used

Accepted Answer

We explain how your information will be used in our Privacy Policy.

Question 10

Why should I choose my options through Work From Here rather than go direct to the venue?

Accepted Answer

Work From Here offers a choice of venues local to you. Using the Work From Here website allows you to book the best venue offers and guarantees a space and warm welcome. venues also offer special offers and deals that are often exclusive to the Work From Here platform.

Question 11

How much does it cost to be a customer member?

Accepted Answer

To sign up as a Work From Here user is completely FREE!  We will soon be launching a subscription service where for a small monthly fee you will be able to access exclusive Work From Here venue offers.

Question 12

How do I pay?

Accepted Answer

You can pay using all major debit and credit cards.  PayPal is coming soon.

Question 13

Do I need to be a member to book a venue?

Accepted Answer

No, just follow the links to book a workspace with your chosen venue.

Question 14

Is there a limit to how often / how little I book a venue?

Accepted Answer

No, you are can book as much or as little guaranteed productive space as you wish.

Question 15

Can I offer discounts / special offers etc on my web page?

Accepted Answer

Yes, you can promote three offers as long as they meet the minimum package specification as described above.  You can include additional food and beverage options, for example:  Minimum requirement for a ‘by the hour’ package:  £5.00 to include 1 x free hot drink You could decide to offer: £7.50 to include luxury hot chocolate and flapjack; or £5.00 to include two free hot drinks What you decide to include in each package is completely up to you, as long as it meets the minimum standard.

Question 16

How will I be notified of bookings?

Accepted Answer

You will receive an email confirmation for all Bookings.

Question 17

What do I need to offer as a minimum?

Accepted Answer

Our Venue Standards set out the minimum offering: Fast WiFi Table, chair and power supply Refreshments Toilets COVID secure and clean environment Also you will need to provide up to three offers for home workers, meeting or exceeding the following minimum standards: By the hour: Minimum cost £5, to include minimum 1 x free hot drink By the session: Minimum cost £15 to include minimum 2 free hot drinks  By the day: Minimum cost £20, minimum bottomless hot drinks You can of course include more benefits, and charge higher prices, but the minimum package standards are in place to ensure a consistent and fair offering for our customers.

Question 18

Is there a limit / maximum amount of space I have to offer?

Accepted Answer

There is no maximum. As long as you meet the minimum standards requirements, then you can become a venue member of Work From Here.

Question 19

What happens when the free trial ends?

Accepted Answer

For venues participating in the free trial, from 1 December membership will cost £10 per month and venues will be charged 20% commission on customer bookings.  This includes credit card fees and all communications associated with the booking. You can cancel at any time.

Question 20

Do I need to be a member to list my venue?

Accepted Answer

Yes. You will need to register as a member to promote your business and Work From Here packages and offers.    You can cancel at any time.

Question 21

What are the minimum facilities a venue MUST offer?

Accepted Answer

Fast WiFi Covid secure environment  Table, chair and power supply Refreshments Toilets

Question 22

How will my venue details be used?

Accepted Answer

We explain how your  information will be used in our Privacy Policy.

Question 23

How much does membership cost?

Accepted Answer

For venues that sign up before 1 June 2021, membership is free until 1 December 2021.  All you will pay is a 4% transaction fee on any bookings made through our platform.   After the free trial, or for venues who join after 1 June 2021, membership will cost £10 per month. You can cancel at any time.

Question 24

Can you help me set up my Venue on your site?

Accepted Answer

Setting up your venue is super-easy.  All you need to do is complete our registration form. and we will be in touch to let you know that your venue is live on the site. You will need to provide details of three packages that you would like to offer customers, and the times you wish to offer space to remote workers. If you have any problems completing the form we are happy to help. Contact us at info@myworkfromhere.co.uk.

Question 25

Why should I sign my venue up ?

Accepted Answer

At Work From Here we provide an opportunity to attract a new market and additional footfall to your venue, through connecting you with remote workers in your local area.  By offering valued packages in agreed time slots it allows venues a new revenue stream and opportunity to up sell once the guest has arrived. The venue decides when they have space, how much they will charge and what added value they will offer (based on a  minimum cost and offer).

Question 26

What is included in my membership?

Accepted Answer

Member venues will have a unique venue page on our website, and will be able to promote offers via the ‘packages’ to remote workers. Member venues are able to use the Work From Here branding in their marketing activity to promote themselves as a ‘remote worker friendly’ venue.  Member venues will also be able to access additional marketing opportunities, for an additional charge, including promoted social posts via Work From Here social channels, and emailshots to the Work From Here customer database.

Question 27

How much will I pay for each customer booking?

Accepted Answer

For venues signing up after 1 June 2021 (or after 1 December 2021 for venues who signed up for the free trial) you will be charged 20% commission on customer bookings. This includes credit card fees and all communications associated with the booking.

Question 28

How will I be paid?

Accepted Answer

During sign-up, we'll send you a link to our payout platform. This is where you add your company and payment details. You can visit the payout platform at any time to view outstanding payouts, payout history and update your details.   Once a fortnight you will be sent a statement of all bookings made over the previous 14 days. Once you confirm the statement is correct, payments (minus our deduction for processing fees and commission) will be made within 7 days.

Question 29

Once booked, does the website close out that slot automatically?"

Accepted Answer

Once table and time allocations have been used up, they will no longer be available to book on the WFH website.

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